The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Celebration Support
“The hotel went above and beyond to enhance our celebration by allowing us to store a birthday cake and use a break-out space for a mini family party.” view full review
Heavenly Breakfast
“Breakfast was absolutely good, offering a wide variety of delicious options that made each morning special.” view full review
Bright & Spacious Suite
“The junior suite was filled with natural light and featured a spacious bathroom, creating a relaxing and comfortable environment for our stay.” view full review
Perfect Family Pool
“The swimming pool was fantastic for children, providing a safe and fun environment for my little one to enjoy.” view full review
26 Sentosa Gateway Resorts World Sentosa The Forum #01-209
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400 m
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Syun
320 m
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Crockfords Tower
TungLok Heen
270 m
26 Sentosa Gateway Resorts World Sentosa Floor 02 Unit 143 142 Hotel Michael
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
cleanliness
friendly staff
room size
dining wait times
7.4/10
Very good
Rooms
7.8
Location
8.5
Service
8.7
Dining
6.2
Guest reviews
7.4/10
based on 6 reviews
8.2
8.2/10 based on 1080 reviews
John
United States,
April
2024
7.4/10
I was pleasantly surprised by this hotel. The location is very convenient, near the pool and within walking distance to RWS. The service was exceptional, with staff always ready to help and very attentive. The dining options were a bit limited, but overall, it was a comfortable and enjoyable stay.
Rooms
8.0
The rooms were more than I was expecting, clean, and comfortable with a full buffet breakfast.
Service
9.0
The staff were very helpful, professional, and super friendly. They even showed us the way to the car park and were always ready to assist.
Location
7.0
The location was very near Imbah Station, making it easy to explore nearby attractions like USS and Vivo City. However, getting there was a bit challenging.
Dining
6.0
The dining experience was okay but could be improved. The staff were attentive and efficient, but there was a wait for tables some days.
Facilities
7.0
The facilities were good, with access to a pool and other basic amenities.
Alfred
United Kingdom,
March
2024
8.2/10
The hotel offers comfortable rooms with high ceilings and a sofa bed, exceptionally clean, and with friendly staff ready to assist. However, there could be a potential issue with unauthorized access to rooms by outsiders who know their way around the hotel. The location is convenient, with easy access to popular attractions like USS and Imbiah Lookout station. Dining experiences may vary, with some challenges in availability and variety of dishes. Overall, a satisfying stay with great value for money.
Rooms
9.0
The rooms were amazing, very comfortable, with a large bathroom and separate loungeroom.
Service
9.0
The staff were beyond helpful and kind, always ready to deliver any request efficiently and in a friendly manner.
Location
8.0
The location is good, with easy access to USS and other sightseeing spots within a short travel time, including proximity to Imbiah station and the Sentosa express.
Dining
7.0
Dining experiences varied, with the challenge of availability and replenishment of certain dishes noticeable due to ongoing construction.
Facilities
8.0
The hotel offers nice facilities, ensuring a pleasant stay for guests.
Neville
United Kingdom,
February
2024
7.4/10
The hotel has a wonderful location on Sentosa Island, very near to Universal Studios and the complex. The rooms, though kept clean, are in bad and old conditions, with a nice decoration and spacious toilet featuring a deep soaking bathtub and separate rain shower. The service was very friendly, professional, and helpful, especially for guests with a two-year-old. The dining experience was limited despite the paid package supposed to include it. The location is excellent as it is next to the MRT and everything on Sentosa is nearby.
Rooms
7.0
The rooms were in very bad and old conditions but were kept clean. They were nicely decorated with big toilet space including a deep soaking bathtub and separate rain shower.
Service
9.0
The staff was very helpful, obliging, and friendly, especially at the front desk and for showing the way to the car park. They were professional and happy to assist.
Location
10.0
The location is wonderful on Sentosa Island and very convenient with its proximity to the MRT and nearby attractions. The hotel is also close to Universal Studios and the complex.
Dining
5.0
The dining options were very limited for the amount paid, despite expectations from a selected package. Not varied enough considering the price.
Facilities
6.0
The facilities were adequate but could be improved in terms of dining options and room conditions.
Jack
United Kingdom,
September
2023
8.2/10
The hotel was so much more than I was expecting! The rooms were perfect for our family, although they were facing the fans of the air conditioning units. The service was exceptional, with staff ready to open or hold the door for us even during rainy days. The location was ideal and convenient, near to the monorail station, providing added convenience to explore Sentosa easily. The dining had a lot of food choices, but waiting times were a downside. Overall, a great stay with some minor inconveniences.
Rooms
8.0
The rooms were perfect for our family, although they were facing the fans of the air conditioning units.
Service
9.0
The service was exceptional, with staff ready to open or hold the door for us even during rainy days.
Location
9.0
The location was ideal and convenient, near to the monorail station, providing added convenience to explore Sentosa easily.
Dining
7.0
The dining had a lot of food choices, but waiting times were a downside.
Facilities
8.0
The facilities were convenient and modern.
David
United Kingdom,
June
2023
7.4/10
Rooms are very clean and requests were fulfilled by the staff, but they were tiny, especially after an 8-hour flight at 8:30 am. The service was friendly and excellent to work with, particularly Adam and his team who were very welcoming and friendly. The location is convenient, with easy access to the skytrain and exploration of Sentosa or the city, but some noise issues were noted. The dining experience had some waiting times, mainly due to construction, with slightly limited options. Overall, a good value for money stay with minor inconveniences.
Rooms
7.0
The rooms were very clean and the staff fulfilled our requests, but they were tiny for our needs after a long flight.
Service
9.0
The service was friendly and excellent to work with, particularly Adam and his team who were very welcoming and friendly.
Location
8.0
The location is convenient for accessing the skytrain and exploring Sentosa or the city, but noise from nearby venues was a downside.
Dining
6.0
The dining experience had some waiting times, mainly due to construction, with slightly limited options.
Facilities
7.0
The facilities were adequate for our needs, but noise from nearby venues was a downside.
cleanliness
room size
Paul
United Kingdom,
June
2023
7.4/10
The hotel offers rooms with a view of the Merlion and a cozy semi-outdoor/indoor private space. The service, although friendly, could be more informative about the area. The location is perfect for exploring Sentosa or venturing back to the city. The dining experience is a mix of continental and local delights but could be better. The facilities are satisfactory but have room for improvement.
Rooms
8.0
My room had a floor-to-ceiling window overlooking the pool, with two types of electrically operated curtains/blinds.
Service
7.0
The staff was very friendly and even became friends with our kids.
Location
9.0
The hotel is in a great location, right next to Imbiah Station on the Sentosa Express and near the Merlion.
Dining
6.0
The dining experience, although offering a mix of dishes, catered to one particular culture and could improve.
Facilities
7.0
The hotel facilities are sufficient but could be enhanced for a better experience.
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